Student Rights and Responsibilities
As a health consumer, you have a right to:
- Considerate and compassionate care that respects personal beliefs and values.
- Competent care by qualified professionals.
- Information regarding your diagnosis and treatment in terms you can understand.
- All information needed to give informed consent for any procedure or treatment.
- Refuse treatment, as permitted by law, and be informed of the medical consequences of refusal.
- Confidentiality of personal information, including medical records, which will only be released with your written consent or in the case of a medical emergency or court-ordered subpoenas and per policy.
- Know the names and positions of the people involved in your care by means of an official nametag and/or personal introduction.
- Seek care from your own provider.
- Seek another opinion prior to any treatment.
- Review your Tompkins Cortland medical record with a staff medical provider in accordance with policy.
- Express concern or grievance to the Director of Health Services.
- Provide suggestions.
As a health consumer, you are responsible for:
- Providing complete and honest information about your health.
- Asking questions if you do not understand your diagnosis, treatment, or any instructions.
- Participating in your care by following recommendations.
- Keeping appointments or notifying the staff as soon as possible of you are unable to keep your appointment.
- Being respectful of the staff and other patients.
- Any charges billed to you, whether by Tompkins Cortland Health Services, a laboratory, hospital, or other health care provider.
Julianna JohnsonA life-changing education
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